Build a better foundation from the floor up
FloorAcoustic was built with one clear focus: to provide dependable underlay solutions that improve sound control, comfort, and moisture protection for modern flooring projects.
We believe underlay is more than just something hidden beneath the floor. It plays an important role in how a space feels, performs, and lasts over time. Whether the project is a condo, single-family home, renovation, or commercial install, the right foundation helps support better results from the floor up.
Our goal is to make it easier for homeowners, contractors, builders, and flooring professionals to find practical underlay products backed by straightforward information and reliable service.
Privacy Policy
Last updated: March 25, 2026
This Privacy Policy describes how Floor Acoustic (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flooracoustic.com, or otherwise communicate with us regarding the Site and our services.
By using our Site or Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or other business reasons. When we do, we will update the “Last updated” date on this page.
What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Name
Email address
Phone number
Billing address
Shipping address
Order and purchase details
Account information, if you create an account
Messages and information you provide when contacting us
Technical and usage information such as IP address, browser type, device information, and how you use our Site
How We Collect Information
We collect personal information in a few ways:
Directly from you, such as when you place an order, contact us, sign up for emails, or create an account.
Automatically, through cookies and similar technologies when you browse our Site.
From service providers, such as Shopify, payment processors, analytics providers, and shipping partners.
How We Use Your Personal Information
We may use your information to:
Process and fulfill orders
Arrange shipping and delivery
Provide customer service and respond to inquiries
Send order confirmations, shipping updates, and service-related communications
Improve our website, products, and customer experience
Detect and prevent fraud or misuse
Send marketing emails or promotions if you have subscribed or otherwise consented
Comply with legal obligations
Shopify
Our store is hosted on Shopify, which helps us provide the online shopping platform used to sell our products and services. Your data may be stored through Shopify’s data storage, databases, and general application. Shopify may also collect and process information in accordance with its own privacy practices.
Payments
Payment information is processed securely by our payment service providers. We do not store full credit card details on our servers.
Cookies and Tracking Technologies
Like many websites, we use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and improve performance. These technologies may also help us understand how visitors use our Site and support marketing efforts.
You can usually control or disable cookies through your browser settings. Please note that blocking cookies may affect how the Site functions.
How We Share Personal Information
We may share your information with trusted third parties when necessary to operate our business, including:
Shopify and other ecommerce platform providers
Payment processors
Shipping and fulfillment partners
IT, hosting, and cloud service providers
Analytics and marketing service providers
Professional advisors or legal authorities when required by law
We do not sell your personal information in the ordinary course of our business.
Retention of Information
We keep personal information only as long as necessary to provide our services, fulfill orders, resolve disputes, comply with legal obligations, and enforce our policies.
Security
We use reasonable safeguards to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, subject to applicable law.
To make a privacy-related request, please contact us using the contact information below.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party sites.
Children’s Privacy
Our Site is not intended for children, and we do not knowingly collect personal information from children.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Floor Acoustic
1053 Derwent Way
Delta, BC V3M 5R4
Phone: 604-524-5797
Email: info@flooracoustic.com
Underlay for Laminate & Wood
Still have questions?
Whether you’re planning a renovation, working on a new install, or sourcing materials for a larger flooring project, we’re here to help. Contact our team for support with product selection, installation questions, and recommendations based on your flooring type, subfloor, and sound control needs.