Build a better foundation from the floor up
FloorAcoustic was built with one clear focus: to provide dependable underlay solutions that improve sound control, comfort, and moisture protection for modern flooring projects.
We believe underlay is more than just something hidden beneath the floor. It plays an important role in how a space feels, performs, and lasts over time. Whether the project is a condo, single-family home, renovation, or commercial install, the right foundation helps support better results from the floor up.
Our goal is to make it easier for homeowners, contractors, builders, and flooring professionals to find practical underlay products backed by straightforward information and reliable service.
Shipping Policy
Last updated: March 25, 2026
Thank you for visiting and shopping with Floor Acoustic. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through flooracoustic.com.
1. Shipping Coverage
We regularly ship across British Columbia and Alberta and can also accommodate Canada-wide shipping depending on the order size, destination, and delivery requirements.
If you are ordering outside BC or Alberta, shipping availability, rates, and transit times may vary based on the shipment and location.
2. Shipping Partners
We ship through Stallion, Intelcom, Canada Post, and other shipping partners depending on the size of the order, destination, and the most suitable shipping method available.
Carrier selection may vary by order.
3. Order Processing
Orders are processed as quickly as possible after payment has been received and approved.
Processing times may vary depending on:
- product availability
- order size
- destination
- bulk or project order requirements
- weekends, holidays, or high-volume periods
If additional processing time is needed, we may contact you directly.
4. Shipping Rates
Shipping costs are based on factors such as:
- product type
- quantity ordered
- shipment weight
- destination
- carrier availability
- delivery requirements
For larger shipments or project-based orders, shipping may need to be arranged separately and quoted based on the specific order.
5. Bulk Orders
We can accommodate bulk orders, larger quantity shipments, and project-based deliveries.
If you need multiple rolls or larger quantities, we can help coordinate the most suitable shipping option based on your order size and destination.
Bulk orders may require:
- separate shipping or freight quotes
- multiple-package shipments
- palletized shipments
- added coordination for delivery timing
- custom delivery arrangements depending on the location
6. Job Site, Business, and Residential Delivery
Depending on the order and location, we may be able to ship to:
- residential addresses
- business locations
- contractor locations
- job sites or project addresses
If you need delivery to a specific type of location, please provide complete delivery details at checkout or contact us in advance.
7. Delivery Timelines
Delivery times are estimates only and are not guaranteed.
Shipping timelines can vary depending on:
- destination
- carrier
- order size
- stock availability
- weather
- remote delivery areas
- seasonal or holiday delays
- circumstances beyond our control
Once an order has shipped, final delivery timing is handled by the carrier.
8. Bulk and Large Shipment Coordination
For larger or bulk orders, shipping may be coordinated separately to help find the best available method for the shipment.
If needed, we may contact you after your order is placed to confirm:
- shipping rates
- carrier selection
- delivery timing
- access requirements
- jobsite or project delivery details
9. Incorrect Address or Failed Delivery
Customers are responsible for making sure their shipping address and contact details are accurate when placing an order.
If an order is delayed, returned, re-routed, or requires additional delivery attempts due to incorrect information or delivery access issues, additional charges may apply.
10. Damaged, Lost, or Delayed Shipments
If your shipment arrives damaged, appears lost, or is significantly delayed, please contact us as soon as possible.
If there is visible damage upon delivery, we recommend keeping the packaging and taking photos so the issue can be reviewed properly.
11. Pickup or Special Shipping Requests
Pickup or special delivery arrangements may be available depending on the order and location.
If you have a larger order, bulk request, or specific delivery requirement, please contact us before ordering so we can help coordinate the best option.
12. Contact Us
If you have questions about shipping, bulk orders, or delivery arrangements, please contact us:
Floor Acoustic
1053 Derwent Way
Delta, BC V3M 5R4
Phone: 604-524-5797
Email: info@flooracoustic.com
Underlay for Laminate & Wood
Still have questions?
Whether you’re planning a renovation, working on a new install, or sourcing materials for a larger flooring project, we’re here to help. Contact our team for support with product selection, installation questions, and recommendations based on your flooring type, subfloor, and sound control needs.