Terms of Service
Last updated: March 25, 2026

Welcome to Floor Acoustic. These Terms of Service (“Terms”) govern your access to and use of flooracoustic.com, including any purchases made through the website, any communications with our team, and any related services we provide (collectively, the “Site” and “Services”).

By accessing this Site or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Use of Our Website

You agree to use this Site only for lawful purposes and in a way that does not infringe on the rights of others, restrict their use of the Site, or interfere with the operation or security of the Site.

You must not:

• use the Site for any unlawful, fraudulent, or abusive purpose
• attempt to gain unauthorized access to the Site, servers, systems, or accounts
• interfere with the Site’s functionality, security, or performance
• copy, reproduce, distribute, or exploit Site content without permission
• submit false, misleading, or incomplete information when placing an order or contacting us

We reserve the right to restrict or terminate access to the Site where misuse is suspected.

2. Product Information and Website Accuracy

We make reasonable efforts to ensure that all product information on the Site, including descriptions, specifications, compatibility notes, availability, pricing, dimensions, images, and other content, is presented as accurately as possible.

However, we do not guarantee that all content on the Site is always complete, current, or error-free. Product colours, textures, finishes, and appearance may vary depending on screen settings, photography, manufacturing variation, or batch differences.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

3. Product Suitability

It is the customer’s responsibility to confirm that a product is suitable for the intended use, flooring type, project conditions, and installation method before purchase and installation.

This includes, where applicable:

• confirming compatibility with laminate, engineered hardwood, solid wood, vinyl, or other flooring types
• checking subfloor and moisture conditions
• reviewing building, strata, condo, or project requirements
• confirming sound control requirements where relevant
• verifying installation requirements with your flooring manufacturer, contractor, or installer

Floor Acoustic is not responsible for issues resulting from improper product selection, incorrect installation, failure to follow manufacturer guidance, or use outside the intended application.

4. Pricing

All prices displayed on the Site are listed in Canadian dollars unless otherwise stated.

Prices, specifications, product availability, promotions, and shipping charges may change at any time without notice. We reserve the right to correct pricing errors, including after an order is placed.

If a pricing error or product listing mistake affects your order, we may contact you with the option to proceed at the correct price or cancel the order.

5. Orders

Submitting an order does not automatically mean that the order has been accepted. All orders are subject to review and acceptance.

We reserve the right to refuse, limit, or cancel any order for any reason, including but not limited to:

• product unavailability
• pricing or listing errors
• billing or payment issues
• suspected fraud or unauthorized transactions
• unusually large quantities inconsistent with normal purchasing patterns
• incomplete or inaccurate shipping information

If your order is cancelled after payment has been processed, any applicable refund will be issued back to the original payment method.

6. Payment

Payments must be completed using the payment methods made available through the Site at checkout.

By submitting payment information, you confirm that:

• you are authorized to use the payment method provided
• the payment details entered are current and accurate
• you authorize us and our payment processor to charge the full applicable amount, including product price, taxes, and shipping charges where applicable

We do not store full credit card details on our own servers. Payment processing is handled by third-party payment providers.

7. Shipping and Delivery

We regularly ship across British Columbia and Alberta and can accommodate Canada-wide shipping depending on the order size, product type, destination, and delivery requirements.

Shipping may be arranged through carriers such as Stallion, Intelcom, Canada Post, and other delivery partners depending on the shipment.

Shipping timelines shown on the Site, in email communication, or otherwise provided by us are estimates only. Actual delivery times may vary due to:

• order volume
• stock availability
• remote or extended destinations
• carrier delays
• weather conditions
• holidays
• access limitations at the delivery address
• other factors outside our control

We are not responsible for delays caused by carriers or circumstances beyond our reasonable control.

Customers are responsible for ensuring that shipping information is accurate and complete. Additional charges may apply if an order must be re-routed, re-delivered, held, or returned due to incorrect address details or delivery access issues.

8. Bulk Orders and Project Deliveries

For larger quantity orders, commercial orders, contractor orders, or jobsite deliveries, additional shipping coordination may be required.

Bulk or project-based orders may involve:

• separate freight or shipping quotes
• special delivery arrangements
• scheduled delivery windows where available
• palletized or oversized shipments
• additional lead time depending on product and destination

Quoted shipping costs for bulk or project orders may differ from standard checkout rates. In such cases, we may contact you to confirm final shipping arrangements before completing the order.

9. Pickup and Delivery Conditions

Where pickup or special delivery arrangements are offered, availability will depend on product readiness, location, and scheduling.

It is the customer’s responsibility to ensure that the delivery location can safely receive the shipment and that any site-specific delivery requirements are communicated in advance.

This may include:

• business hours or receiving hours
• loading dock access
• site contact information
• forklift or unloading requirements for large shipments
• multi-unit residential restrictions
• strata or building access limitations

We are not liable for delays, failed deliveries, or extra charges resulting from uncommunicated site restrictions.

10. Inspection of Goods

Customers should inspect products promptly upon delivery or pickup.

If an item arrives visibly damaged, incorrect, or incomplete, please contact us as soon as possible and, where possible, keep the packaging and provide photos to help us review the issue.

Claims related to damage, shortages, or delivery issues should be made within a reasonable time after receipt so that the issue can be properly investigated.

11. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

Not all products may be eligible for return. Eligibility may depend on product condition, packaging, whether the product has been opened or used, whether it is a special order, and the time since delivery or pickup.

Customers should review the Return and Refund Policy before placing an order.

12. Installation Responsibility

Floor Acoustic supplies products for flooring-related applications, but unless explicitly stated otherwise, we do not provide installation services through the Site.

Any installation guidance on the Site is for general informational purposes only and should not replace professional judgment. Customers are responsible for using qualified installers where needed and for ensuring that installation methods follow all relevant manufacturer recommendations and project requirements.

We are not liable for installation errors, labour costs, project delays, flooring failures, or damages resulting from improper installation or handling.

13. No Guarantee of Specific Performance Results

Product performance may vary depending on building conditions, subfloor type, flooring system, installation method, environmental conditions, and other project-specific factors.

Any product ratings, performance values, or general descriptions provided on the Site are intended as product information only and should not be treated as a guarantee that the same result will be achieved in every installation or project condition.

14. Intellectual Property

All content on this Site, including but not limited to text, product copy, graphics, icons, logos, images, page layouts, branding elements, downloadable materials, and other content, is owned by or licensed to Floor Acoustic and is protected by applicable intellectual property laws.

You may not reproduce, republish, modify, distribute, display, transmit, or otherwise use any Site content without prior written permission, except for personal, non-commercial use related to shopping or learning about our products.

15. Third-Party Services and Links

Our Site may contain links to third-party websites, services, tools, or platforms, including payment processors, shipping services, and external websites.

These third-party services are provided for convenience only. We are not responsible for the content, availability, policies, security, or business practices of any third-party website or service.

Your use of those third-party services is at your own risk and may be subject to their own terms and privacy policies.

16. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

By using the Site, you acknowledge that you have reviewed or had the opportunity to review our Privacy Policy.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all products and services provided through it are offered on an “as is” and “as available” basis unless otherwise expressly stated in writing.

We do not guarantee that:

• the Site will always be available, uninterrupted, or error-free
• the Site will be free from viruses or harmful components
• the information on the Site will always be complete, accurate, or current
• products will meet every project-specific expectation or requirement unless expressly confirmed in writing

Any manufacturer warranties, where applicable, remain subject to the terms offered by the manufacturer.

18. Limitation of Liability

To the fullest extent permitted by law, Floor Acoustic, its owners, affiliates, employees, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

• use of or inability to use the Site
• product delays or delivery issues
• product incompatibility or installation issues
• lost profits, lost revenue, or lost business opportunities
• project delays
• labour costs
• damage resulting from misuse or improper installation
• third-party carrier delays or delivery problems

Our total liability for any claim relating to a product or order shall not exceed the amount paid for the specific product giving rise to the claim, to the extent permitted by law.

19. Indemnity

You agree to indemnify and hold harmless Floor Acoustic and its affiliates, employees, contractors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses arising out of:

• your misuse of the Site
• your breach of these Terms
• your violation of any law or third-party right
• your improper use, handling, or installation of any product purchased from the Site

20. Force Majeure

We are not responsible for failure or delay in performing our obligations where the delay or failure results from events beyond our reasonable control, including acts of God, natural disasters, weather events, labour disputes, transportation disruptions, supplier shortages, government actions, internet outages, or carrier delays.

21. Changes to These Terms

We may update these Terms from time to time without prior notice. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes your acceptance of those revised Terms.

22. Governing Law

These Terms and any disputes arising out of or relating to the Site, Services, or purchases made through the Site shall be governed by the laws of the Province of British Columbia and the applicable laws of Canada.

23. Contact Information

If you have questions about these Terms of Service, please contact us:

Floor Acoustic
1053 Derwent Way
Delta, BC V3M 5R4
604-524-5797
info@flooracoustic.com

If you want, I can also pull up the shipping policy again and make sure it matches this wording.